FAQ

Bonus is way to increase your bankroll as a gift from the casino. Each bonus has its own conditions for receiving and withdrawing funds.

You can see the list of available bonuses and their conditions in the "Bonuses" tab.

Contact our online-chat to find out more information about bonuses. Our experts are ready to answer all your questions 24/7.

Bonus is way to increase your bankroll as a gift from the casino. Each bonus has its own conditions for receiving and withdrawing funds.

You can see the list of available bonuses and their conditions in the "Bonuses" tab.

Contact our online-chat to find out more information about bonuses. Our experts are ready to answer all your questions 24/7.

 

Wager is the amount of bets required to withdraw the bonus.

For example, you got a bonus of 10 USD with 35 wager. This means that you need to make a summary of bets on 10 x 35 = 350 USD. Each bet you spin is deducted from the wager sum, regardless of whether your bet has won or lost.

Once you have accepted the wager bonus, you will not be able to withdraw until you made required amount of bets.

Your wager will be displayed in your profile in "balance" tab

 

Each bet is deducted from the sum of the wager.

For example, you got a bonus of 10 USD with wager X35.

The sum of your wager is 10 x 35 = 350 USD.

Do you spin at the rate of 5 USD. You have 345 USD left, continue to play until your bets will not cover the sum of the wager. It does not matter how much you win or lose, each time you spin the sum of the wager is deducted with the bet you play.

 

Denomination is the ratio of credits in the game and cash on the balance. Usually the denomination is 1, in this case the credits in the game are equal to the cash on the balance. When you select a denomination of 0.1, the number of credits in the game increases tenfold. For example, you have 1000 USD on your account, when you enter the game you choose the denomination 0.1 and on the balance you will see 10,000 credits. With a denomination of 0.5 you would see 2000 credits on the account in the game. Thus, the denomination allows you to adjust the bet within any desired limits.

 

In order to start playing, you must register. After registration, log in and create an account in your preferred currency. Then you can make a deposit, or try games free in "demo" mode. To open the game in demo mode, go to the "All games" tab, point to any game and click "demo” To find the game you are interested in, you can use search and select one of the categories in the feed, or choose game providers by clicking "slots" and tab. You can also add game to favorites, in order to do so, click on game and choose “add to favourites”. Good luck!

- To start the game, you must log in to your account.

- In order for the games to work properly, you need to install the latest version of Flash player. If Flash player is not installed, you can download and install it here

- Clear your browser cache and cookies

- The most suitable browsers for games are Google Chrome and Mozilla Firefox

- Make sure your Internet connection is stable

If these solutions do not help - please contact our online-chat support, we are working for you 24/7

 

Sometimes there are situations in which clearing the cache is the only possible solution to the problem. Here we will tell you how to do it. We recommend to use following browsers to play: Google Chrome, Mozilla Firefox.

Clearing the cache in Google Chrome

To clear the cache, you need to go to the history of Google Chrome (Ctrl+H), then in the window that opens, click "Clear history". Here you can choose the period (it is recommended to clear all time).

Video instruction of clearing the cache in the Google Chrome is here

( https://www.youtube.com/watch?v=nvVl6QOeKZc )

Clearing the cache in Mozilla Firefox

Click on the "Menu" button, and then select "Settings". In the Advanced panel, click the Network tab. In the "Caching web content" section, click the "Clear now" button.

Video instruction of clearing the cache in Mozilla Firefox is here

( https://www.youtube.com/watch?v=AOnzAA57mmE )

 

The reasons of problems with are various:

- Slow Internet gateway operation

- Poor bandwidth.

- The configuration of your system.

- The number of applications you use to access the Internet.

- The amount of available memory in the system.

We recommend you:

- Delete temporary files and folders and clean your browser cache and cookies

- Do not use other apps while playing

- Test the connection speed. Before you go to the hardware and computer settings, check the speed of your connection and compare it with your provider.

- Reboot the router. If your modem or router does not have a power button, simply unplug the power cord from the AC outlet, wait 30 seconds and turn it back on.

- Check all devices in your network. If other users of your network often download data from the Internet, for example, watch videos online or download large files, it can occupy a significant part of the network bandwidth.

 

Sometimes there are errors and problems  which require a screenshot of the screen (with the image of an error or other problem situation). Our support team may ask you to make one.

How to take a screenshot

1. Press the "Print Screen" button on your keyboard (sometimes also called "PrntScrn", "PrtScn", "PrtScr" or "PrtSc") - a screenshot of the entire screen will be copied to the clipboard.

2. Open any of the installed graphics editors, for example, Paint: start - > Programs - > Accessories - > Paint.

3. Select from the menu: edit - > Paste (Windows XP, Windows Vista). You can also click on the "paste" button in the top menu of the program (for Windows 7 and above).

The image is pasted from the clipboard into the graphics editor.

4. Save the screenshot to your computer: "File" -> "Save as".

How to take a screenshot on your mobile phone or tablet?

Android-press the Power and «volume down» buttons at the same time. Hold for a few seconds. The screenshot will be saved on the device.

IOS-press the Home and Power buttons at the same time to take a screenshot. Hold for a few seconds. You will hear a distinctive sound and the screen will turn white for a split second. The screenshot will be saved in the Photos app.

After saving the screenshot, you can attach it to the online support chat on the site.

 

Is my data protected

Yes, all your data is protected by security and encryption, and is strictly confidential.

Is it legal to play at Orca88 online casino

Thoroughly read the law of your country regarding gambling. Make sure you are not breaking the law by taking part in online gambling.

Also, according to the terms and conditions of Orca88 casino, making and using the account in Orca88 online-casino is only allowed for people over 18 years old.